At Fileshield, we aim to deliver a high-quality experience. However, due to the nature of digital services, all purchases are generally non-refundable.
Refunds Will Only Be Considered If:
- You were charged multiple times for the same plan.
- You were unable to access our service due to a verified technical issue on our end.
- You made a purchase in error and contact us within 24 hours of the transaction.
Refunds are not provided for:
- Change of mind or personal dissatisfaction.
- Account suspension due to policy violations.
- Issues beyond our control, such as ISP restrictions or personal device errors.
To request a refund, email [email protected] with your order ID, email, and reason for the request.